Return and Exchange Policy

Last Updated: 20th February 2025

1. Introduction

This Return and Exchange Policy ("Policy") outlines the terms and conditions for returning or exchanging products purchased from Prizecho.com ("we," "our," "us"). By making a purchase on our website, you agree to the terms of this Policy. If you do not agree with these terms, please do not make a purchase.

2. Eligibility for Returns and Exchanges

To be eligible for a return or exchange, the following conditions must be met:

• The item must be returned within 7 days from the date of delivery.
• The item must be in its original condition, unused, and in its original packaging, with all tags and labels attached.
• A valid proof of purchase (receipt or order number) must be provided.

3. Non-Returnable Items

Certain items are not eligible for return or exchange unless they are defective or damaged. These items include:

• Digital downloads
• Gift cards
• Personalized or custom-made products
• Final sale items

4. Return and Exchange Process

To initiate a return or exchange, please follow these steps:

Step 1: Contact Customer Service

Contact our customer service team at [email protected] or +92 334 1818294 to request a return or exchange. Provide your order number, the item(s) you wish to return or exchange, and the reason for the return or exchange.

Step 2: Receive Authorization

Our customer service team will review your request and, if approved, provide you with a return authorization number and instructions on how to return the item.

Step 3: Ship the Item

Ship the item back to us using a trackable shipping method. You are responsible for the cost of return shipping unless the item is defective or incorrect. Include the return authorization number with your return shipment.

Step 4: Inspection and Processing

Once we receive the returned item, we will inspect it to ensure it meets the eligibility criteria. If the item is approved, we will process the refund or exchange as follows:

Refunds

Refunds will be issued to the original payment method within 3 business days of receiving the returned item. The time it takes for the refund to appear in your account may vary depending on your payment method and financial institution.

Exchanges

If you are exchanging an item, we will ship the replacement item to you once the returned item has been inspected and approved. You will receive a shipping confirmation email with the tracking number for the replacement item.

5. Defective or Damaged Items

If you receive a defective or damaged item, please contact our customer service team within 2 days of delivery. We will arrange for a replacement or refund, and you will not be responsible for the return shipping costs.

6. Cancellations

If you wish to cancel an order, please contact our customer service team as soon as possible. Orders can be canceled under the following conditions:

Before Shipment

Orders can be canceled before they are shipped, and a full refund will be issued.

After Shipment

If the order has already been shipped, you may need to wait until the item is delivered and then initiate a return process.

7. Return Shipping Costs

You are responsible for the cost of return shipping unless the item is defective or incorrect. We recommend using a trackable shipping method to ensure that the returned item reaches us safely.

8. Refund Processing Time

Refunds will be processed within 3 business days after we receive and inspect the returned item. The time it takes for the refund to appear in your account may vary depending on your payment method and financial institution.

9. Contact Information

If you have any questions or concerns about this Return and Exchange Policy, please contact us at:

Prizecho.com
[email protected]
+92 334 1818294