Last Updated: 20th February 2025
This Dispute Resolution Policy ("Policy") outlines the procedures for resolving disputes that may arise between Prizecho.com ("we," "our," "us") and our users ("you," "your"). By using our website and services, you agree to the terms of this Policy. If you do not agree with these terms, please refrain from using our website and services.
We encourage you to contact our customer service team to resolve any issues or disputes informally. We believe that most disputes can be resolved through open communication and mutual understanding. You can reach our customer service team at:
[email protected]
+92 334 1818294
If a dispute cannot be resolved informally, either party may request mediation. Mediation is a voluntary and confidential process in which a neutral third party (the mediator) helps the parties reach a mutually acceptable resolution. The mediator does not have the authority to impose a decision. The mediation process is as follows:
Either party can request mediation by providing written notice to the other party. The notice should include a brief description of the dispute and the relief sought.
The parties will agree on a mediator from a list of qualified mediators provided by an independent mediation service. If the parties cannot agree on a mediator, the mediation service will appoint one.
The mediator will schedule a mediation session at a mutually convenient time and place. The session may be conducted in person, by phone, or by video conference.
If the parties reach a resolution, they will sign a mediation agreement outlining the terms of the settlement. The agreement is binding and enforceable in court.
If mediation is unsuccessful or not desired, either party may request arbitration. Arbitration is a binding dispute resolution process in which a neutral third party (the arbitrator) hears the evidence and makes a decision. The arbitration process is as follows:
Either party can request arbitration by providing written notice to the other party. The notice should include a brief description of the dispute and the relief sought.
The parties will agree on an arbitrator from a list of qualified arbitrators provided by an independent arbitration service. If the parties cannot agree on an arbitrator, the arbitration service will appoint one.
The arbitrator will schedule an arbitration hearing at a mutually convenient time and place. The hearing may be conducted in person, by phone, or by video conference. The parties will have the opportunity to present evidence and arguments.
The arbitrator will issue a written decision (the arbitration award) within 10 days of the hearing. The award is final and binding on both parties and can be enforced in court.
This Policy shall be governed by and construed in accordance with the laws of Pakistan, without regard to its conflict of law provisions. Any dispute arising from this Policy or your use of our website and services will be resolved in accordance with the dispute resolution procedures outlined in this Policy.
Any legal action or proceeding arising under this Policy will be brought exclusively in the federal or state courts located in Pakistan. You and Prizecho.com consent to the personal jurisdiction of these courts.
We may update this Dispute Resolution Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of our website and services after any changes to this Policy constitutes your acceptance of the revised Policy.
If you have any questions or concerns about this Dispute Resolution Policy, please contact us at:
Prizecho.com
[email protected]
+92 334 1818294
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