Payment and Refund Policy

Last Updated: 20th February 2025

1. Introduction

This Payment and Refund Policy ("Policy") outlines the terms and conditions regarding payments, refunds, and cancellations for services and products purchased on Prizecho.com ("we," "our," "us"). By making a purchase on our website, you agree to the terms of this Policy.

2. Payment Methods

We accept various payment methods to provide a convenient and secure shopping experience. The accepted payment methods include:

• Credit/Debit Cards: Visa, MasterCard
• Online Payment Systems: Payfast
• Bank Transfers: Available for Pakistan only
• Digital Wallets: Easypaisa, JazzCash

All payments are processed through secure and encrypted payment gateways to ensure the safety of your financial information.

3. Payment Terms

• All prices are listed in PKR(Pakistani Rupees) and are inclusive of applicable taxes unless otherwise stated.
• Full payment is required at the time of purchase. Orders will not be processed until payment has been received.
• In the event of a payment dispute, please contact our customer service team immediately. We will work to resolve the issue as quickly as possible.

4. Refund Conditions

At Prizecho, we strive to ensure customer satisfaction with every purchase. Our refund policy is outlined below:

• Eligibility: Items must be returned within 7 days of purchase, in their original condition and packaging, to qualify for a refund.
• Proof of Purchase: A valid proof of purchase (receipt or order number) is required for all refund requests.
• No Winner Applicants: If no winner is chosen by our automated systems for a product, the money will be refunded to all applicants.
• Non-Refundable Payments: Since the application amount is very low, refunds are not provided unless no winner is selected, as stated above.

5. Return and Exchange Process

If you need to return or exchange an item, please follow these steps:

Contact Customer Service

Notify our customer service team of your intent to return or exchange the item. Provide your order number and details of the item you wish to return or exchange.

Receive Authorization

Our team will review your request and, if approved, provide you with return authorization and instructions.

Return the Item

Ship the item back to us using a trackable shipping method. You are responsible for the cost of return shipping unless the item is defective or incorrect.

Inspection and Refund

Once we receive and inspect the returned item, we will process your refund or exchange. Refunds will be issued to the original payment method within 3 working days.

6. Refund Processing Time

Refunds will be processed within 3 working days after we receive and inspect the returned item. The time it takes for the refund to appear in your account may vary depending on your payment method and financial institution.

7. Cancellations

Due to the very low amount required to apply for a product, cancellations are not permitted once the payment is completed. Please ensure that you are certain before proceeding with your application.

8. Dispute Resolution

In the event of a payment dispute, we encourage you to contact our customer service team to resolve the issue amicably. If a resolution cannot be reached, the dispute will be handled in accordance with our Dispute Resolution Policy, which may include mediation, arbitration, or legal action.

9. Contact Information

If you have any questions or concerns about this Payment and Refund Policy, please contact us at:

Prizecho.com
[email protected]
+92 334 1818294